The Challenge
GOCACTUS Design Inc., an established design agency, was pivoting their business focus toward print design. This strategic shift meant transitioning from maintaining in-house digital development staff to contracting out digital work—but they had a challenge: dozens of legacy WordPress websites they had built and hosted for clients over the years.
These clients expected consistent technical support from developers who understood their existing projects. The transition created a critical support gap:
- Dozens of legacy WordPress websites requiring ongoing maintenance
- Clients expecting familiar technical support during the transition
- Need to maintain hosting, security, and performance across the portfolio
- Uncertainty about how to handle new development requests
- Risk of losing client confidence during operational changes
- Inefficient hosting infrastructure driving up costs
Our Approach
We implemented our Agency Support model—a comprehensive partnership designed specifically for agencies managing legacy portfolios. Rather than simply taking over hosting, we became a true extension of GOCACTUS's team, maintaining client relationships while handling all technical aspects.
Documentation & Assessment
Comprehensive audit of the entire client ecosystem, documenting hosting accounts, website configurations, and client-specific requirements to ensure continuity.
Trust Building
Established ourselves as reliable technical partners for GOCACTUS clients, maintaining communication channels and rebuilding confidence during the management transition.
Operational Optimization
Conducted server infrastructure audit to identify inefficiencies and optimization opportunities, dramatically reducing overhead costs.
The Solution
We delivered a comprehensive support infrastructure that allowed GOCACTUS to confidently transition their business focus while ensuring their clients continued to receive excellent digital services.
WordPress Maintenance & Updates
Regular maintenance of all legacy WordPress sites including core updates, plugin management, security patches, and compatibility monitoring across the entire portfolio.
Hosting, Security & Performance
Complete hosting management including server optimization, security monitoring, backup systems, and performance tuning to keep all sites running smoothly.
Account Ecosystem Documentation
Detailed documentation and organization of hosting accounts, domain registrations, third-party services, and client-specific configurations for efficient management.
Development Estimates & Planning
Provided scoping and estimates for new development requests, helping GOCACTUS offer continued digital services to their clients with predictable costs.
Standardized Development Templates
Created agreed-upon templates and workflows for rapid development of new websites, enabling faster turnaround times and consistent quality.
Direct Client Communication
Established as a trusted point of contact for GOCACTUS clients, handling support requests and technical advice while maintaining the agency relationship.
The Results
The partnership enabled GOCACTUS to successfully pivot their business while maintaining strong client relationships and continuing to deliver digital services. Clients experienced a smooth transition and continued investing in their digital properties.
Through server optimization and infrastructure audit, we achieved nearly 50% reduction in hosting fees—turning what could have been a cost burden into an opportunity for savings. New website projects were completed rapidly using the standardized templates we developed together.
Most importantly, client confidence remained strong throughout the operational transition. The Agency Support model proved that GOCACTUS could evolve their business focus without compromising the quality of digital services their clients relied on.